Nursing home hidden camera investigation: Understaffed and overworked


Announcer: -[ David ] This is
your Marketplace. Families on a mission… This needs to change,
it is totally unacceptable. -[ David ] ..to uncover
the truth. Nobody was there to help her. -[ David ] And, we get
hired to see what it’s really like inside. Are staff set up to fail? I would not want to be the
one in the bed in the state that long-term care is in right now. Minister Elliottt,
I’m David with CBC. How do you address
the concerns that these front-line
workers have? We take their
concerns very seriously. -[ David ] A special
edition of your Marketplace. How to fight for better care. [ ♪♪ ] [ Moaning ] -[ David ] Listen carefully. [ Moaning ] -[ David ] The call for help
is faint, but desperate. [ Moaning ] -[ David ] In the darkness
at this long-term care home an 84-year-old grandmother
struggles to breathe. [ Faint Moaning ] -[ David ] At home, her daughter
Marie had been told staff were checking her mom
throughout the night. [ Faint Moaning ] -[ David ] The breathing gets
weaker, and then stops. She’s gone. Nobody there to help her. She died alone, struggling. Nobody was there. And you’re left wondering
if they could have saved her. I think they could have. [ Crying Out ] -[ David ] For years
we’ve heard your concerns. What happens to our parents
and grandparents when we are not there? Are there enough
staff to keep them safe? To find out, we are going
deep inside long-term care. -[ David ] Sending a Marketplace
producer to volunteer, spending more than 60 hours
undercover at Markhaven. The same home where
Marie’s mother died. Okay. -[ David ] We are taking care
to respect residents’ privacy, focusing on common areas. It does not take long
to see staff who try– [ Polka Music Playing ] -[ David ] –but are simply
outnumbered. -[ David ] Elderly residents
waiting for help to use the toilet. -[ David ] Staff just trying to
keep up, racing from person to person. -[ David ] This is one home,
but we are hearing similar stories nationwide. Our undercover producer is– you
see her roaming the hallways, trying to find someone
who is just available to help with this.
-That is normal, absolutely. -[ David ] Miranda Ferrier
represents more than 30,000 personal support workers,
or PSWs in Ontario. How do you use the word
normal to describe someone waiting for more than an hour to
go to the washroom and there not being someone to help them? It’s been accepted
as the norm. Should it be? Absolutely not, it should
not be accepted as the norm. -[ David ] Unanswered
call bells… [ Rhythmic Beeping ] -[ David ] Barely time
for the basics. -[ David ] By one estimate,
Ontario staff only get six minutes to get each
increasingly frail resident out of bed, dressed,
and down for breakfast. I’m going to wheel you up, Gary. -[ David ] Staff who
want to do better, but there just is not time. A lot of the times
in long-term care, nine times out of ten,
you are skipping steps. Whereas– that might be,
that day you don’t wash under their armpits and you don’t
wash their nether regions, or, you know, you don’t
change their incontinence product real quick because
it’s not that wet yet, because you don’t have the time. -So you just let them sit in it?
-So let– You let them sit
in it until it’s full. Because you don’t
have the time. -[ David ] It’s not just
a problem at one home. A year ago at another Ontario
home we caught this conversation on hidden camera. -[ David ] These PSWs
are talking to a government inspector. She is powerless because there
is no minimum staffing ratio for nursing homes. -[ David ] And when
there aren’t enough staff, the worst becomes possible. You are a daughter and you are
listening to what sounds like her final breaths.
-Breaths, yep. Not easy to take. -Sorry.
-No, no. I wasn’t there to help her. Nobody was there to help her. I think that’s the
biggest part of it. -[ David ] Giovanna’s death
happened right after the home’s funding was cut by the
province, forcing it to lay off a night nurse. Marie’s mother died alone,
in a home where staff seemed always stretched
and at night, numbers dropped. Sometimes, just one PSW
for a wing of 27 residents. She loved to be
with her grandkids. She laughed a lot. She told a lot of funny stories. Fake stories to my kids. She’d get them going. She was really funny, she
had a good sense of humour. A really good sense of humour. -[ David ] Worried for months
about her mother’s care, Marie decides to install a
hidden camera in her room. I wasn’t going to be
able to see her a lot. In the month of May,
I had eye surgery. -[ David ] Giovanna needed
a tracheostomy to breathe, a tube bringing
air to her throat. In case of a problem, the
home’s own care plan demanded a call bell within reach. Whenever she wasn’t well she
always held onto that call bell to get help. -[ David ] On the night
she died, though, Marie wonders,
were staff too busy to check? Too overloaded to notice
the gasp for help? Mom was gone. And I believe, in all hearts,
that the cause of her death was due to lack
of experience. Staffing not knowing
what they are doing. Training. Not enough staff. What do you want
the ministry to change? There should be legislation
that has to have more people to take care of our loved
ones, more nursing staff, more PSWs on the floor. -[ David ] We showed the
video to Miranda and together we notice something alarming. She was seemingly partially out
of the bed trying to reach here. Oh, my God,
where the call bell was. They left the call
bell on the chair. They left the call
bell on the chair. Ah, sorry. -[ David ] That call bell, the
one required to be in the bed with Giovanna. Even as she struggled,
she couldn’t reach it. No one should have
to suffer like that. And I mean, the problem is
that they are all suffering like this. -[ David ] Suffering that Marie
did not know about until months later when she
watched the video. Staff were supposed to check on
Giovanna throughout the night but no one did until morning. If she was able to get help,
the morning that she passed, she would have
probably been alive. -[ David ] Workers discover
her body half out of bed. Marie believes she was
trying to reach that call bell, the one that
might have saved her. This is them moving her body. If her feet were down dangling,
she was trying to get help. She was trying to get up. And get to her bell. -To get help.
-To get help. -[ David ] For two years
we have been investigating long-term care homes in Ontario. Now, we are deep undercover
in one home, spending days inside, hearing the consequences
of short staffing. -[ David ] We have heard the
same story from across Canada, including here in
Hare Bay, Newfoundland… ..where Sharon Goulding-Collins
has a plan to fight for elderly residents like her mother,
who has dementia and lives in a nursing home
45 minutes away. Hi, Mom. Hi, Mom. What are you doing? Mom, Mom. Are you going to have a nap? Are you going to have a nap? -Hi, Sharon.
-Hi. [ Mother Chattering ] -[ David ] Sharon is now a
stranger to the woman who spends her days calling
for her own parents. Yeah. [ ♪♪ ] It is amazing,
she is just so strong. And then for this to happen? -[ David ] There have never
been more dementia residents, like Lillian, in long-term care. A growing number with very
high needs and unpredictability. Sometimes other dementia
patients become aggressive, and there have been altercations
that have left Lillian bruised, no staff there to help. There are so many other
things that have happened that nobody’s seen. Like the bruises on her
from here to here. Like the scratches and
cuts on her face. Like being punched
in the mouth. But there was nobody
there when it happened? There was nobody there. -Nobody there to stop it.
-Nobody. -[ David ] Sharon is usually at
home when she hears about a new injury. An attack from a
fellow dementia resident. This can’t go on. This is an 82-year-old
woman who is getting beaten up. Um… And the response was–
and it was not the first time, “I’m sorry but we can’t be
everywhere all the time.” Why do you think that is? Why can’t they be there
when their residents are being attacked by others? Because there’s
not enough staff. There’s only so
much that they can do. -[ David ] Even though the
regional health authority says they are fully staffed, they
acknowledge dementia patients can be combative. So there are
safety plans in place. 300 kilometres away in
St. John’s, Heather Reardon faces that on every shift. -Hi, Heather?
-Hi. Yeah, I’m David. On the night shift when staff
numbers drop she’s the only registered nurse in
charge of 140 patients. I wish I could split myself
in half because I could be needed upstairs because
someone has had a fall, or I could have somebody in
respiratory distress down on another unit, and
both are unstable, and both need a
registered nurse, but there’s only one of me. The quality of
care is not there. Simple day-to-day
things are not getting done. They might only have time– they
may have to leave them in bed. They may be left in bed the full
shift rather then being up for several hours because we do not
physically have the manpower. Fast-forward your own
life 50 or 60 years, would you want to be in a
long-term care facility, the kind that you
work in right now? In the state it is now?
Absolutely not. I would not want to be
the one in a bed in the state that long-term
care is in now. -[ David ] If nurses
say they are stretched, imagine personal support
workers, the front line staff. Those who wash,
care, feed, lift, and keep safe
the elderly. Undercover, we are seeing it
and hearing PSWs so burnt out, they are quitting. -[ David ] It is not just the
stress that is wearing on staff across the country. They are often on the
receiving end of violence. It’s hard to make out but you
can see down the hallway that a resident is kicking one
of the staff members. -[ Miranda ] Mmm-hmm. -[ David ] How often do you
hear about violent incidents against staff? -[ Miranda ] Every single day. So much so, that it’s
actually become the norm. -[ David ] The violence
against staff is the norm. Yeah. Why would you
want to work there? My point exactly. That’s why we’re short-staffed,
that’s why the PSW profession is not necessarily one that people
are lining up to get into. It’s because, you know–
the really sad thing, David, is when you sit with PSWs
or in a room full of them, and I am many times with my
members, and they will say, well, who got scratched today?
And it’s a joke. Or who got bit today, you know? -[ David ] For its part,
Markhaven did not want to do an interview but tells
us they provide a “safe and comfortable
working environment.” They agree that more staff are
needed and say they provide the best care possible
with the money they get from the government. [ ♪♪ ] -[ David ] Back in Hare Bay,
Sharon is fighting for change. Angered by her
mother’s injuries, and no one being
around to stop them. This needs to change,
it’s totally unacceptable. So, that’s when
I created the group. The Facebook group. -[ David ] Her online community
now has about 5,000 members from across Canada calling
for legislative action, a campaign Sharon
names after her mother. What is it that Lillian’s Law,
what you are proposing, is calling for? The initial
thing is the ratio. As there is a law for daycare,
where you have a ratio of caregivers to children,
we want the same for long-term care residents. For people who can’t
care for themselves. [ ♪♪ ] -[ David ] Every day
she hears stories of residents left for hours without help. And then the extremes. A woman left in bed
with a broken hip, the doctor not
called until morning. What do they say? What sits with you? It’s the same thing. What has happened to my mother,
there so many more extremes, so many more things that have
happened that should never have happened, and are worse. -[ David ] Across the country,
staff shortages in long-term care are making headlines. In Québec, the ombudsman says
nursing homes are a disgrace. The conditions the staff
work in are not acceptable. -[ David ] Staff can
barely keep up. [ Cheering ] -[ David ] And in Ontario… -[ Rallier ] Will you stand
with us and keep fighting until seniors get the
dignity they deserve?! [ Cheering ] -[ David ] A call for more
staff in long-term care. [ ♪♪ ] The seniors helped
us build cities, build our province,
and build our country… -[ David ] Supported by the
provincial Conservatives… [ Applause ] -[ David ] Then,
Doug Ford won power. Today we are announcing
15,000 new long-term care beds in the next five years. -[ David ] Now he is promising
more room for seniors in long-term care. 30,000 new beds in ten years. -[ David ] But with a
staffing crisis right now, who is going to take care
of the people in those beds? -[ David ] After two years of
investigating long-term care homes, we are seeing the
impacts of short staffing. So, what is the solution, then? The solution is more staff. We need more staff,
we need more funding. -You need more funding.
-Yeah. -[ David ] We are showing our
hidden camera video to Candace Chartier, CEO of the
Ontario Long-Term Care Association which represents
most homes in the province. We are asking the government
for $100 million a year for the next four years. Do you think you will get it? I think they are
listening to us. I think that if they– Because in this province
there’s a government intent on cutting costs. It is, but it’s a government
that’s investing 15,000 beds, new long-term care beds. If we can’t staff our current
beds and you want to put 15,000 more beds in the system,
more staff has to happen. Please hear me when
I say change is coming, help is on the way. -[ David ] Ontario’s new premier
Doug Ford campaigned on helping seniors. [ Applause ] -[ David ] We want to speak
to him but his government has declined our interview
requests for almost eight weeks. We’re talking to the
people on the front lines, be it doctors, nurses, other
frontline healthcare workers. -[ David ] So we are catching
up with Doug Ford and his Health Minister
unannounced. Minister Elliott,
I’m David with CBC. Can I just ask you a really
quick question about long-term care? Sure. The issue is specifically
around frontline workers. They are saying in long-term
care that there simply aren’t enough of them for the
beds that exist right now. Your government is
announcing even more beds. How do you address the concerns
that frontline workers have around increasing resident
on resident violence, about the fact that they,
in some cases, have just six minutes to get even people with
dementia, who are incapacitated, to get them up and dressed
and to the washroom, to get them washed and get
them to breakfast– how do you address the concerns
these frontline workers have? We take their concerns very
seriously and what we are doing in the ministry right now is a
human resource review of what healthcare professionals we need
in various healthcare settings. Are you committed to listening
to those frontline workers, people like personal
support workers, who form the real frontline? Absolutely, that is who
we want to hear from. We want to hear from frontline
workers because we want to make sure that they feel safe in
the work that they are doing and that they are able to
do it in the best way, the way that they were
trained to do it, and to make sure that all patients
receive high-quality care. [ ♪♪ ] -[ David ] It is too
late to help Marie’s mom. She died after months of
Marie sounding the alarm. You’d been warning of problems. I had been warning
them of problems. Both the home
and the ministry. And the ministry. -And when did–
-And they failed me. When did the ministry finally
respond to your concerns? My report came in October. By October,
your mother is gone. Yes. -[ David ] And remember, it was
only after reviewing this video that Marie uncovered
how her mom died. Her long-term care home,
Markhaven, tells us they have now asked the Ontario
Ministry Of Health to review Giovanna’s death. Meanwhile, in Newfoundland,
Sharon is relentless in pushing for better care with
mandatory staffing ratios. Maybe if someone is
passionate enough about this, that we can inspire others
to do the same. To come together
and be a strong voice for those that
do not have a voice. Who put that certainty
and strength into you as a person? I think it was my mother. To do what you can, and if there
is something that needs to be addressed and it is
wrong, then it is wrong. She’s fighting for herself
through you. Yes, I guess so. [ ♪♪ ] -[ David ] Do you have loved
ones in long- term care? Share your story. E-mail us at [email protected] [ ♪♪ ]

100 thoughts on “Nursing home hidden camera investigation: Understaffed and overworked

  1. obviously I do not agree with this bad treatment ladies , the system has planned it to be this way…. keep families so busy consuming junk, running around likes slaves to consume, no room for family whether chisdren or elders, not tiime enough!!!vanity vanity all is but vanity!!! The essentials are now virtual trash taking first place in societyDisgusting!

  2. She's usually at home when she hears about a new injury ? Why is she not with her mom if that was my mom shed be home with me or I'd be there all the time

  3. Nursing homes r notoriously understaffed. It’s backbreaking work for 10$ an hour. A lot of people r over 200 lbs and require mechanical lifts that by law REQUIRE TWO PEOPLE! That almost NEVER HAPPENS! Look at it this way. As one person, a daughter maybe couldn’t care for her one mother. An Aide is expected to often times care for TWENTY ALONE! Just think about that for a minute. If u as one person cannot care for your elder, but then someone gave you twenty more elders …. hmmmmm.

  4. Just 27? One facility I worked at the norm was 32 residents. You had 2 wards to look after. The facility had 6 LTC wards. Dayshift and afternoon had 2 care workers per ward so 8 residents each (16 per ward). Night shift you were expected to look after 2 wards each. And if someone called in sick and the facility wouldn't approve calling someone in on overtime (happens often)… Sometimes you had 2 people covering 6 wards. So basically almost 50 residents each. Your were supposed to do rounds every 2 hours but it just isn't possible some nights if you have too many people ringing or have an "indecent". 🙁

  5. Politicians don't care because they have the money for 1 on 1 care when they age. One example of money mismanagement is of how much money goes to animal shelters or animals in general (pets, cat's and dogs) because of commercials to end animal suffering yet we let our elderly suffer like animals. The animal suffering is because we allow animals to be sold as pets and them making it a market / business, over breeding pets and keeping them in cages then killing them when they're not wanted.

  6. For the privately owned places the owners are more worried about making money than they are about having enough staff. They just don’t want to pay for it

  7. As a Registered nurse in LTC, I am always afraid to go to work because we have to work with limitations and then we don't provide the nursing care we want, and that hurts me

  8. What ever you do DO NOT CALL SAM BERNSTEIN, the nursing home that killed my dad paid them off then switched owners of the nursing facility, the Sam Bernstein law firm said well how do we know you didn't let your dad get a 4 inch deep by 4 inch wide bed soar, how do we know you didn't let him fall out of bed and refracture his hip, how do we know you let him have a UTI for 87 days without any antibiotics, because he wasn't in my care he was in the nursing facility, so please call a different lawyer.

  9. I'm going through this right now. The staff has been cut to a third of what it was only a few months ago. However, I've seen CNAs that sit on their butts chatting or on there cell phones. I guess that's how they grumble and look for better employment. I'm not sure. The facilities all have long waiting lists. It's nothing but run for PROFIT. The whole industry is a joke that needs a desperate overhaul.

  10. This has been going on for years. All over the world. Our governments knows this. But turns a blind eye. Sad thing is the owner's do not care. 💰 over people.

  11. Nursing homes being understaffed and overworked is nothing new. I worked in s nursing home for 3 years and something I saw lot. Which is really unfortunate for residents and their families. I worked in Minnesota

  12. I worked in a nursing home as a food aid. It was just like an assembly line and I can’t tell you how many times I broke down crying. I was in a probation period because I was a new hire. One of my uncles died, and I had to leave for a day for a funeral. I was fired because of that reason.

    There has to be a total change in this system.

  13. I am surprised they let you see the videos since it can be used against them in a law suit and also they didnt use the privacy act to disallow you seeing it.

  14. This to me is just sad, but it’s reality😓 I’m a cna and I love my job. I’m going to school to become a nurse. But it is overwhelming at times. Unfortunately people do not stay as a cna or caregiver. They leave because they can’t handle it or take on a different job route. We are in so much need on more caregivers in general.

  15. We have failed to take care of our own families and put them in the trust of strangers. These beautiful people who have lived a lifetime and have so much to share about life and wisdom deserve so much more then they are receiving. Think about it…they have lost everything they once had a home, a family, a pet, a job, hobbies a life! Now they are in a small room with strangers coming in and out, probably sharing a room or worse a ward. I know the lady that was telling medical staff that the patient needed to use the bathroom it is not her job to take her, but she does work there and she is able to ASK for help! This patient needed the assist of two people so that lady should have just said will you help me take her/him to the bathroom? The difference is that patient might not have soiled themselves if she didn't stand around knowing the facility's problems with being short staffed.

  16. I tried to get a job at a nursing home. It was just a position for dishwasher and cleaning. Could not get the job cause the people in charge of hiring were both white. Now this video shows their abuse and their understaffed. LMFAO 😂😂😂😂😂😂 I don't like white people until they can prove to me they don't racially profile.

  17. Soo many people in philipines graduate in nursing and caregiver why you do want to hire more caregiver to this facility you need more staff in your care home

  18. So sad in wat is happening in these nursing homes .my dad was in one for a week for Rehab but wen we went to see him he had a high fever an falling off the bed wen we found him . people seem to complaining on these nursing homes .well stop complaining and take your parents home with u.they took care of u for years changed your pamper,fed you send u to school put clothes on your back was with u wen u were sick .it's there turn now .they are babies now .it is your turn to take care of them now .I brought my dad home an he lived with me four 5 years n I thank God he gave me patience with him .he passed away December 26,2018 an he died happy in his room in my house .I thank God for the time I had with him .so stop complaining an take care of your parents .

  19. Been working long term care 20+years…I love it, but it's understaffed and under paid…that's why they can't keep staff…its really sad…

  20. This is sad but so true. I work in a nursing home in the us and it is bad everywhere. My company even hires what is called "traveling certified nurse aids" or cna's. They come from all over the us. They are paid double what we get paid. I work night shift on weekends because it pays the most. There are nights when there are only two aids for seventy plus patients. Please, if you can keep your parents/grand parents at home do it.

  21. Everything about this video breaks my heart… I used to work as a PSW for 1.5 years and this is too true. I quit because it became too demanding and many injuries. It didn't help when you need the day off but too many people have quit that no one could switch shifts

  22. The ratio for CNA to patients is all off for every shift, there is no way it should be 1:10+ for day shift, 1: 20+ for second shift and 1: 30+ for night shift, the level of care is severely diminish. Something has to be done cause at the end it's the residents who suffer the most, and the workers who get burned out and that's when incidents that could easily have been prevented like pressure ulcers etc occur.

  23. I had worked in a nursing home for years while we were traveling my husband being in the air Force, every state I worked in said they were understaff because of the budget. All lies, lies! I learned the more the head of a department save each year, even in dietary the bigger that person bonus would be. I worked places where people like ret.military pilots, doctors, lawyers. Can you imagine how much money they are paying a month! Some girls would quit their jobs and take care of them in they homes Wich is a lot less stressful for them being in their own homes, these girls were making around 2-3,000 a month with one person. Lot less they were paying being in the home. Nursing homes are just another money maker, the companies don't give a rats behind about those people!

  24. I completely understand about more staff, but the worse jobs, if you will are disgusting not a normal job , yes you have to have compassion/ dedication / and want to care for the elderly ? But no one will do it for poor money I don’t care who you are , to get the care you want for your parent someone has to pay the money ,

  25. vote for palliser if you want funds cut in manitoba the future in manitoba for homes and the health care system will be scary ,people arnt numbers but here in this province we are turning into prisoners at the hands of just a few people .this guy is going to privitize the health care system he already is and has sold crown assets mts air ambulance now shifting the health care around well at the end of this the privite sector will be worse

  26. And when humans reach the breaking point of all the stress, someone will suddenly appear to point fingers and say "Look, see, they're the reason, not us" and they'll blame the nurse who's stretched so thin she can't function. From what I hear? No one to put on staff even if they had the money to pay them, who wants that job where you risk getting someone killed when you finished studing to be help them. So some of the ones that do the job, don't show up, you can't fire them, they're all you got. This story is playing out everywhere, not just for nursing and for elderly, crazy. We used to have villages to help us take care of each other, now all we got is a factory.

  27. There are many people that need jobs….Why not train more people so that they are not overwhelmed. If a person needs to pea or use the bathroom. they need to go. Also they can be a little more kind and nice to them after all they are old and need love…

  28. I worked in a nursing home as a nursing assistant.
    I had 20 patients per shift. It was so difficult but I ensured all my patients were cared for. No way I let ANYONE SUFFER! It is sad… so sad… how some patients suffer like this.

  29. She looks like she has a nice home . How come she didn't take her home when she had serious concerns for her?

  30. After reading some of these comments there r some heartless people in this world it's all about good people with good minds instead of having a heart with dementia patients they cannot help theirself I'm sure they didn't wakeup one day and ask for this they didn't ask to be sick my heart goes out to the patients and their families God only knows they the dementia patients r terrified their self Jesus bless them all

  31. IF THE RESIDENT NEEDS TO USE THE BATHROOM TAKE THEM TO THE BATHROOM. IF A RESIDENT HAS AN ACCIDENT THE STAFF SHOULD TAKE CARE OF THE RESIDENT STRAIGHT AWAY IN ORDER TO KEEP THE RESIDENT DRY AND COMFORTABLE.

  32. This is true.
    I was a CNA for close to ten years.
    Back in the eighties, evening shift was spread thin. Showers and baths were done on the Day shift.

  33. This is why we nee immigration, we have more folks over 65, than we have people 18 and under. This problem will get worse as we continue to age.

  34. Our society would benefit from the funds going to the nursing homes, going to help families take care of their loved ones, however, some people taken care of at home go through neglect as well. So sad what our society has come to.

  35. My Mom was in a nursing home for rehabilitation after spinal surgery. When she left the hospital she was up and going to the bathroom. As soon as she was admitted to the nursing home she was put in a pamper. It is so deplorable. Thank God it wasn’t permanent.

  36. Sad part of it is that nobody wants to work in long term no more it is underpaid. You can work at Mcdonalds for more than what a CNA or PSW makes. That's why there is understaffing. Pay your workers more so it don't impact patient care.

  37. shame on you
    shame on you for not taking care of your mother.
    this is your fault
    I would NEVER leave my mother's care in the hands of strangers
    SHAME ON YOU

  38. I can not watch this!!! I might be fixing to have to go in the nursing home! God be with me& those whom are going threw this! May God blesses come to all!

  39. We need national health care in America that covers medical,mental health,dental and all forms of elder care. Government paid non profit home health and 6 person group homes must replace assisted living and nursing homes.

  40. In America we have been understaffed forever. Since this is a for profit business staffing will continue to decline. Long hallways make it impossible to watch residents. 6 person group homes and 24 home health is the only answer.

  41. This is an example of those who think having kids is a sure old age care. I don't know how best to show it but this way. No one cares. Most of us are busy running for money that we make to send to hospital. How much do u love your mum? is it enough to giv up your career and care for her? cmoon guys the only person that can give family care is FAMILY not hire ppo to watch over family. We are a lost world LOST completely lost. The west have got it all wrong. we got it allllll wrong. we are caught up in a rat race soo sad.

  42. I live in the US with parents in the medical field. My father works in Home Health and often with elderly patients, you would not believe how many times he's been given reports from the nurses who've been to these homes saying things about understaffing, lack of care, overworking and so much more. It's a tragedy honestly and sadly it's not likely to change any time soon.

  43. Sue the investors and shareholders of these homes. We need a class action against these investors or contractors, make sure you know tye hierarchy of the home's staffing too.

  44. As an RN, I can attest that ALL for-profit healthcare organizations are run as BUSINESSES, where profit and growth are the top goals. That means that the well-being of patients is just a means for their profit. The amount of reimbursement given to a healthcare organization by a patient's insurance company is a major deciding factor as to whether or not the organization will want to admit someone under their care. Sad and sickening, but true. Most healthcare workers really do want to provide quality care to patients, as they have been trained to do, but the people in charge – the BUSINESSMEN at the top of the decision-making ladders who see sick and dying people as a way for themselves to make excessive money – will overwork staff until burnout to "maximize efficiency". As a result, the patients, their friends and families, as well as the healthcare workers who care for them, all suffer because of the greed of these businessmen in the healthcare "business".

  45. Take her home and take care of your own family… then you can not complain about someone else taking care of your responsibility!

  46. im uk and my friend worked in one,and said she got into trouble if she spent any time on them,like letting the posh lady pick up a dress for the day rather than forcing her in one like she was told to,, it sounds like the workers would love to do more,but isant enough staff or time

  47. I went to school to be a psw , when I was being trained I worked in a larger home maybe 300 residents . They gave you like 6 minutes for each person to get them up out of bed washed, / shaved / dressed / go to the bathroom /comb their hair / and moved to the cafeteria for breakfast .. it was beyond ridiculous, if you doubled the time it would still be ridiculous. I knew seeing that I could NEVER do this job. I talked with the other workers… and they said the government sends in auditors and no matter how many cuts previous auditors had already made that were already beyond ridiculous. They will always make more cuts every audit. even though it is ridiculous already. This was years ago I would imagine its much worse now. I could see this was a mess and went and got a job in a factory instead. My sister does this psw job going to peoples homes.. it is still just as bad.

  48. Even if they did have a law on the ratio it would only be enforced when they have an inspection. It breaks my heart when I have had situations of my patients needing me and I already have like 10 other things to do. That's why I prefer working in the ER. And it's even worse when you have help and they disappear on you so you are still doing it alone essentially

  49. Please investigate Chartwell House in Norwood Massachusetts. The abuse that goes on there is unbelievable, negligent & abusive.

  50. They drug the clients into sitting in the wheel chairs so the very most cannot walk around to fall and hurt themselves to cause a law suit, and to make it easier on staff 'just pathetic' ,,just hire more people to do one thing for instance take them to the bathroom so you dont need them to go into their diaper that you put on them to make your job easier.
    BS on short staff trying to bs us into beleiving their short staff omg they get thousands of dollars from the clients monthly that they make you try and believe that they cannot hire enough,…oh my gwad , who's sitting home enjoying the profits?

  51. Glad I worked at a MHMR facility that had enough staffing. 6 minutes?! Yeah, that is way way too little time to bathe and clothe and make sure they don't need anything else prior to taking them to the day room. I associate that as greed from the vary top squeezing as much profit as possible.

  52. I was a nurses aid for years in upstate New York. I finally couldn’t do it anymore…it took a real toll on my mental health. All the money being paid by the residents and they couldn’t get nearly the care they deserved. I would have up to 26 residents a day or night and they were not ambulatory. I found one gentleman who hadn’t had his penis washed in weeks…. it was disgusting with caked on mess. It stunk and he was clearly in pain…I did what I could do while I was there… but in the end, I just couldn’t take it anymore….I will NEVER put ANY of my loved ones in a home as long as I can move….

  53. Maybe it would be cheaper and safer to hire a private nurse or support worker and keep them home. If impossible to do then hidden camera and take video's showing abuses to the police and media. Always keep copies.

  54. Family and friends need to visit there loved one, a few times a week, or every other day. That way, if something is wrong, it can get fixed fast

  55. I understand it’s hard when your understaffed but you don’t have to abuse the patients. My mom was in one before she died and one staff member was mean to my mom. So she got fired for what she did. Understaffed isn’t an excuse for that

  56. I'm 23 and I can't stand seeing Elders suffer. I'd never put my elders in a care home. They deserve to spend their last years in their home.

  57. I once had 50 residents to care for; myself and a nurse. There was 150 residents to 5 aides and 2 nurses at night so I fully understand the struggle. It should be required to be over staffed.

  58. At the nursing home I worked at the day staff ratio was 8:1 and for afternoons, however, it usually feel on my shift to cover when someone called in. I would end up doing a 10 or 12 hr shift more often than my scheduled 8hr shift. I feel for the aides, it is hard cause many want to do a good job, that is why they are in this line of work, however, they cannot because they are understaffed and over worked.

  59. It would help if you hired people who cared, not a pile of broads from the Philippines just trying to get their relatives into the union

  60. In the first place why they throw their parents at old age homes? Why don't they care themselves… Is the same happened when u left yet loved one on others..

  61. This is what happens both parents are working the children have to be taken care of by the schools and daycares and the elderly have to go to nursing homes. Not like an old days take care of your children and your elders at home

  62. This is sad ,but it's been going on throughout the us also,, not just in nursing homes but in every, large manufactory s and super centers only it's not patients being abused but workers

  63. I work at mental health facilities, hospitals and even hospice(just doing maintenance) and the one issue is so many pateients and residents just scream all day so sometimes its difficult when you have so many crying wolf….

  64. All these people who are so concerned about there loved ones, why don’t they take them home and care for them , them selfs give them the love and care you expect strangers to do

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